What to do if you have problems with Prime Video orders, or if you see error codes such as 2016, 2021, 2023, 2026, 2027, 2028, 2029, 2040, 2041, 2043, 2044, 2047, 2048, 2063, or 7035.

• For Prime Video add-on subscriptions and Amazon Prime memberships, you can manage your payment settings and 1-Click settings on Account & Settings. For Prime Video purchases and rentals, visit Update Your Payment Method. Verify that the payment details entered are correct, including the card number, expiration date, and 3-digit security code.
  If you’re attempting to make a purchase using your Apple payment method on iOS or tvOS, please ensure the payment details that you have provided Apple under your iTunes & App Store settings are up to date.
• Check your Digital Orders. A prompt will be shown asking you to update payment details.
• Verify that your payment method supports e-commerce transactions and has sufficient funds available for the purchase.
• Contact your card-issuing bank.
• Alternatively, use a different payment method.
  Please note that in the Netherlands, credit cards and iDEAL are accepted for Prime and Prime Video add-on subscriptions and only credit cards for Prime Video purchases.